Overview
Use this guide to connect American Red Cross Course Record Entry to Hovn. Once connected, you can submit official course records and issue ARC certifications using the account and billing process you already have in place.
Best for: Service Provider admins and owners
Outcome:
ARC Card Bank connected
Issuers assigned correctly
Instructor Agency IDs set
Certifications issued from the right ARC account
Why connect ARC to Hovn?
Connecting ARC to Hovn lets you:
Submit course records without double entry
Issue certifications directly from Hovn
Support multiple billing or organizational setups
Keep clean, auditable records for compliance
You can connect more than one ARC account to the same Hovn organization if you need different invoicing paths.
Before you begin
Make sure you have:
Admin access to your Hovn Service Provider account
Your 18-digit ARC Organization ID
ARC Agency IDs for anyone who will issue (usually the email they use to log in to Red Cross)
Step 1 — Create an ARC Card Bank
Go to Settings → Card Banks → Create
Choose American Red Cross
Name the bank clearly (example: ARC — Main Billing Org)
Enter your 18-digit Organization ID
Click Save
Tip: Use clear, consistent names so your team always chooses the right bank when issuing.
Step 2 — Assign Issuers
Issuers are the people allowed to submit records and issue certifications from this bank.
By default, Admins can issue
To add instructors or other staff:
Open the bank
Click Add Issuer
Select the user
Important:
If someone is an Issuer on more than one bank, they can issue from each bank they’re assigned to.
Step 3 — Add ARC Agency IDs
Every issuer must have their ARC ID saved in Hovn.
Click Profile (bottom-left)
Scroll to Agency Identifications
Add American Red Cross
Enter their ARC ID (usually their ARC login email)
Save
If you don’t see Agency Identifications, confirm the user is set up as an Instructor.
Common setups
Selected instructors issue for your org
Create one ARC bank
Add only those instructors as Issuers
Confirm each has an ARC ID on their profile
Multiple billing or org structures
Create a separate bank for each ARC Organization ID
Name banks clearly
Assign Issuers only to the correct bank
Multiple sites or departments
Use one bank per billing entity
Issuers select the right bank when submitting records
Billing note
ARC usage is billed directly by the American Red Cross on your ARC invoice.
Make sure your finance or admin owner knows how billing is handled before enabling issuance.
Security & best practices
Treat the 18-digit ARC code like a password
Store it securely
Limit Issuer access to only what’s needed
Remove Issuers promptly when roles change
Use clear naming so the wrong bank isn’t used by mistake
Troubleshooting
I don’t see the ARC bank after saving
Refresh the page and confirm the Organization ID was entered correctly
An instructor can’t issue
Check they are added as an Issuer on the correct bank
Confirm their ARC Agency ID is saved on their profile
Issuance fails on submit
Make sure the bank selected matches the billing organization for that class
Success checklist
Before you’re done, confirm:
An ARC Card Bank is created
The right Issuers are assigned
Every issuer has an ARC Agency ID on their profile
You can issue certifications from the intended bank