What you can do here
Connect directly to supported agencies to submit records and issue certifications.
Assign Issuers so only approved people can issue from specific Card Banks.
Issue certifications after rosters are submitted and verified.
Track renewals and maintain audit-ready student and instructor records.
Good to know: Hovn supports multiple Card Banks in one account. You can run primary and secondary alignments (or instructor-owned banks) side-by-side—without confusion.
Start here (first-time setup)
1) Connect your Card Bank(s)
Set up your issuing inventory with the agency you use:
AHA — Training Center, Training Site, or Instructor inventory (Requester Key + TC/TS/Instructor ID).
American Red Cross — 18-digit issuing code (billing handled by ARC).
HSI — Contact us for beta access.
Helpful guides
2) Add Agency IDs for future Issuers
Each person who may issue needs the correct agency ID on their profile.
AHA: Instructor ID from Atlas
ARC: The email used to log in to the Red Cross Learning Center
3) Assign Issuers
Add Admins or Instructors as Issuers on the specific Card Bank(s) they should use.
Issuer access is bank-specific—they can only issue from the banks they’re assigned to.
4) Issue a certification
When a class is complete:
Finalize outcomes and required files.
Choose the correct Card Bank.
Click Issue to send certifications.
Key concepts (at a glance)
Card Bank
Your connection between Hovn and an agency’s issuing inventory (AHA/ARC/HSI). You can have multiple banks in one account.Inventory Source (AHA)
Training Center, Training Site, or Instructor — must match the Requester Key owner.Issuer
A person allowed to issue from the bank(s) they’re assigned to.Agency ID
The instructor’s identifier with the agency (required for official record submission and issuing).
Common scenarios
Single bank, admin issues only
Connect your bank → Only Admins are Issuers → Instructors submit rosters; Admin issues certs.
Let a few instructors issue
Connect your bank → Add selected instructors as Issuers → Confirm their Agency IDs.
Instructor issues from their own inventory
Create a separate bank with the instructor’s ID/key → Add that instructor as Issuer on their bank.
Multiple alignments (TC + TS + Instructor)
Create a bank for each alignment with clear names.
Assign Issuers only to the banks they should use.
Issuers select the correct bank at issuance time.
ARC billing
Issuance is billed by ARC. Confirm with your American Red Cross representative before enabling.
Compliance notes
One student = one account.
Names are learner-owned to keep records deduplicated and auditable.
Wrong email vs. wrong name
Wrong email → Cancel the booking and re-enter with the correct email.
Wrong name (email is correct) → The student updates their profile name.
Steps for Student to Update their Name:
Log in to the Hovn web app using the correct email address.
Open the relevant booking.
Select the edit option (e.g., pencil icon or "Verify information").
Update your name and save the changes. Once saved, the updated name will reflect across the system, including for the organizer. This self-service option is quick and efficient for most users.
Troubleshooting & FAQ
Updating the Name on an Issued Card or Certification
Updating the Name on an Issued Card or Certification
If the student’s card has already been issued, the process requires external assistance. Depending on agency that issued the certification (AHA, ARC, HSI) you must contact agency and follow the steps to update the information. This step ensures that the issued certificate reflects the correct name as that's the authoritative source for compliance. This change will NOT be reflected in Hovn, because we freeze the roster once a certificate has been issued.
How long does it take for the name change to reflect?
How long does it take for the name change to reflect?
For student-edited changes, the update is immediate. If certificate or card is issued, we don't update those records because its frozen. Timeline for changes for the certificates or cards depends on each agency's processing time.
Issuer can’t see “Issue.”
Are they an Issuer on that exact Card Bank?
Do they have the correct Agency ID on their profile?
AHA issuance fails.
The Inventory Source doesn’t match the Requester Key owner (TC vs TS vs Instructor).
Recreate or correct the bank so they match.
ARC usage or charges look off.
ARC handles billing. Check your ARC portal/invoice. Hovn logs which bank was used.
I see multiple banks—how do I choose?
Pick the bank that matches your alignment for that class (the bank name should make this clear).
Need to move an instructor to a new bank?
Add the new bank → add the instructor as Issuer there → remove them from the old bank to avoid mistakes.