What you can do here
Connect directly to supported agencies to submit records and issue certifications.
Assign Issuers so only approved people can issue from specific Card Banks.
Issue certifications after rosters are submitted and verified.
Track renewals and maintain audit-ready student and instructor records.
Good to know: Hovn supports multiple Card Banks in one account. You can run primary and secondary alignments (or instructor-owned banks) side-by-side—without confusion.
Start here (first-time setup)
1) Connect your Card Bank(s)
Set up your issuing inventory with the agency you use:
AHA — Training Center, Training Site, or Instructor inventory (Requester Key + TC/TS/Instructor ID).
American Red Cross — 18-digit issuing code (billing handled by ARC).
HSI — Contact us for beta access.
Helpful guides
2) Add Agency IDs for future Issuers
Each person who may issue needs the correct agency ID on their profile.
AHA: Instructor ID from Atlas
ARC: The email used to log in to the Red Cross Learning Center
3) Assign Issuers
Add Admins or Instructors as Issuers on the specific Card Bank(s) they should use.
Issuer access is bank-specific—they can only issue from the banks they’re assigned to.
4) Issue a certification
When a class is complete:
Finalize outcomes and required files.
Choose the correct Card Bank.
Click Issue to send certifications.
Key concepts (at a glance)
Card Bank
Your connection between Hovn and an agency’s issuing inventory (AHA/ARC/HSI). You can have multiple banks in one account.Inventory Source (AHA)
Training Center, Training Site, or Instructor — must match the Requester Key owner.Issuer
A person allowed to issue from the bank(s) they’re assigned to.Agency ID
The instructor’s identifier with the agency (required for official record submission and issuing).
Common scenarios
Single bank, admin issues only
Connect your bank → Only Admins are Issuers → Instructors submit rosters; Admin issues certs.
Let a few instructors issue
Connect your bank → Add selected instructors as Issuers → Confirm their Agency IDs.
Instructor issues from their own inventory
Create a separate bank with the instructor’s ID/key → Add that instructor as Issuer on their bank.
Multiple alignments (TC + TS + Instructor)
Create a bank for each alignment with clear names.
Assign Issuers only to the banks they should use.
Issuers select the correct bank at issuance time.
ARC billing
Issuance is billed by ARC. Confirm with your American Red Cross representative before enabling.
Compliance notes
One student = one account.
Names are learner-owned to keep records deduplicated and auditable.
Wrong email vs. wrong name
Wrong email → Cancel the booking and re-enter with the correct email.
Wrong name (email is correct) → The student updates their profile name.
Troubleshooting & FAQ
Issuer can’t see “Issue.”
Are they an Issuer on that exact Card Bank?
Do they have the correct Agency ID on their profile?
AHA issuance fails.
The Inventory Source doesn’t match the Requester Key owner (TC vs TS vs Instructor).
Recreate or correct the bank so they match.
ARC usage or charges look off.
ARC handles billing. Check your ARC portal/invoice. Hovn logs which bank was used.
I see multiple banks—how do I choose?
Pick the bank that matches your alignment for that class (the bank name should make this clear).
Need to move an instructor to a new bank?
Add the new bank → add the instructor as Issuer there → remove them from the old bank to avoid mistakes.