Overview
Who this is for:
Instructors invited to teach or submit class records in Hovn.
Outcome:
You’ll complete your instructor profile and understand which workflow to use:
Record Submission (roster-only)
Run a Session (full class lifecycle)
Your instructor profile follows you across every training center you work with, so setting it up once saves time everywhere.
Step 1 — Accept Your Invite
Check your email for “You’ve been invited to join Hovn.”
Click Accept Invite and sign in using the same email.
Didn’t get the email? Log in at hovn.app with the invited email—you’ll be prompted to accept.
Tip: Use a personal email you’ll always have access to. Your instructor profile travels with you across organizations.
Step 2 — Complete Your Profile
Click your name → Profile (bottom-left).
Add your contact info and work address.
Click Save.
Keep this current—admins use it for rosters, certificates, and communication.
Step 3 — Add Your Agency IDs (Required)
Agency IDs connect your activity to each certifying agency. Without them, you can’t submit official records or issue cards.
Where to add: Profile → Agency IDs
Agency | What to enter | Example |
AHA | Your Instructor ID (from Atlas) | 957235812 |
ARC | The email you use at redcross.org |
Important: Enter IDs exactly as the agency expects.
Step 4 — Add Your Instructor Certifications
Open Certifications in the sidebar.
Click Add Instructor Certification.
Choose Agency and Course (e.g., AHA → BLS).
Enter Issue Date and Expiration Date.
Save. Repeat for each course you teach.
Hovn tracks expirations and sends reminders before renewals.
Step 5 — Switch to the Correct Organization
If you teach for multiple orgs:
Use the Account Switcher (top-left).
Select the training center that invited you.
You’ll now see that organization’s dashboard, courses, and sessions.
If you don’t see the org: Make sure you accepted the invite with the same email, or ask your admin to resend it.
Step 6 — Choose Your Workflow
You’ll use one of these two paths:
A) Record Submission (no payments)
Use this when sign-ups and payments happen outside Hovn.
You’ll submit the official roster and outcomes only.
B) Create & Run a Session (full lifecycle)
Use this when your org wants Hovn to manage listings, registration, payments, materials, attendance, rosters, and certs.
Note: If you don’t see New Session, your admin likely hasn’t enabled Can Manage Sessions for you.
Do You Have Your Own Business?
If you teach independently and want to manage your own billing and public listings, you can upgrade to a Service Provider account. You’ll get:
Your own Stripe connection
SEO-optimized public class listings
Full control of courses and sessions
Troubleshooting & FAQ
I don’t see “New Session.”
You probably don’t have Can Manage Sessions enabled.
Ask your admin to update your role. You can still submit records for sessions they create.
I can’t issue e-cards.
Check all of the following:
You’re assigned as an Issuer on a Card Bank.
Your Agency ID is on your profile.
You’re switched into the correct organization.
Which course should I use for record submission?
Use the private, $0 course your admin created for roster-only submissions (e.g., BLS Provider – Record Submission).
I don’t see the organization I was invited to.
Confirm you accepted the invite with the same email it was sent to.
Use the Account Switcher to look for it.
If it’s still missing, ask your admin to resend the invite.
Need Help?
If something isn’t working as expected, take a screenshot and send us a message. We are happy to help!Submit records & rosters