Overview
Notification Preferences allow you to control where email notifications are sent for different types of activities in your Hovn account. Instead of all notifications going to your default contact email, you can route different notification types to specific team members or departments.
Available for: Service Provider Admins
What You Can Configure
Hovn supports custom email routing for four notification categories:
1. Booking Notifications
Receive copies when students book, cancel, or reschedule classes.
Booking confirmations
Booking cancellations
Booking reschedules
2. Order Notifications
Stay informed about order activity and payment requests.
Order confirmations
Payment request emails
3. Material Notifications
Get alerts about your training material inventory.
Low inventory warnings for materials
4. Training Request Notifications
Never miss a potential customer inquiry.
New training request submissions from your public course page
How to Set Up Notification Preferences
Step 1 — Navigate to Settings
Log in to your Hovn admin dashboard
Go to Settings from the left sidebar
Click on Notifications
Step 2 — Add Email Addresses
For each notification category, you can add up to 3 email addresses
Click the Add email button to add a new recipient
Enter a valid email address
Click the trash icon to remove an email address
Step 3 — Save Your Changes
Click Save at the bottom of the form
You’ll see a confirmation message when your settings are updated
Important Notes
Behavior
Without custom emails (default): A copy of notifications will be sent to your organization’s contact email (the email set in your general settings).
With custom emails: Only your custom emails will receive copies — your contact email will no longer be automatically included.
Important: Students/clients always receive their notifications. Custom emails only control who on your team gets a copy.
Multiple Recipients
You can add up to 3 email addresses per notification category to ensure the right team members stay informed.
Instant Updates
Changes take effect immediately after saving.
Training Requests Are Different
While booking, order, and material notifications are sent as BCC (blind carbon copy), training request notifications go directly TO the specified email addresses.
Example Use Cases
Scenario 1 — Separate Departments
Send booking notifications to [email protected]
Send order notifications to [email protected]
Send training requests to [email protected]
Scenario 2 — Multiple Team Members
Add multiple emails to ensure coverage:
Scenario 3 — Material Management
Route low inventory alerts to your logistics team:
Troubleshooting
Not Receiving Notifications?
Check your spam folder — notification emails may be filtered by your email provider.
Verify email addresses — make sure there are no typos in the email addresses you entered.
Check your contact email — if no custom emails are set, notifications go to your organization's default contact email
Need to Change Who Receives Notifications?
Simply return to Settings → Notifications, update the email addresses, and click Save. Changes take effect immediately for all new notifications.