Overview
Control which contact methods appear on your public registration pages. You can choose to show or hide your phone number, email address, location, and contact form to customize how students and clients reach you.
Available for: Service Provider Admins
What You Can Do
Choose which contact information is visible to visitors on your public pages:
Show or Hide Phone Number
Display your support phone number on your public pages, footer, and contact page.
Show or Hide Email Address
Display your support email address on your public pages, footer, and contact page.
Show or Hide Contact Form
Enable a "Contact Us" button that opens a form for visitors to send you messages directly through Hovn.
Show or Hide Location
Display your primary location address on your public pages, footer, and contact page with an embedded map.
How to Configure Contact Visibility
Navigate to Settings
Go to your admin dashboard
Click on Settings in the left sidebar
Select the General tab
Locate Contact Visibility Section
Scroll down to the Contact Visibility section
You'll see four toggle switches for different contact methods
Toggle Your Preferences
Show Phone Number — Turn on to display your contact phone number
Show Email Address — Turn on to display your contact email address
Show Contact Form — Turn on to enable the contact form button
Show Location — Turn on to display your primary location address
Save Your Changes
Click the Save button at the top right
Your changes will immediately apply to your public pages
Important Notes
At Least One Method Required:
You must keep at least one contact method enabled so visitors can reach you
The system will prevent you from disabling all contact methods
Contact Information Must Be Set:
To show phone or email, you must first enter them in the General Settings
To show location, you must have a primary location configured
Contact Form Details:
When enabled, a "Contact Us" button appears on your public pages
The form opens in a modal window for easy access
Visitors can select from predefined topics like "General Question," "Booking Question," "Certificate Question," etc.
Form submissions are sent to your contact email address
Students can optionally include booking reference numbers or order numbers for faster support
Where Visibility Applies:
Public registration pages (course listings)
Service provider information section
Footer on all public pages
Dedicated contact page
Mobile navigation menu
Example Use Cases
Scenario 1: Privacy-Focused Organization
You prefer not to display your phone number publicly to avoid spam calls, but want to provide email and form-based contact:
Turn off "Show Phone Number"
Turn on "Show Email Address"
Turn on "Show Contact Form"
Turn on "Show Location" (if you have a physical training center)
Result: Visitors see your email, can submit messages through the contact form, and see your location, but won't see your phone number.
Scenario 2: Phone-First Support
You prefer phone calls and want to minimize form submissions:
Turn on "Show Phone Number"
Turn on "Show Email Address"
Turn off "Show Contact Form"
Turn on "Show Location"
Result: Visitors see your phone number and email prominently, encouraging direct contact instead of form submissions.
Scenario 3: Online-Only Training Provider
You don't have a physical location and want to keep your address private:
Turn on "Show Phone Number"
Turn on "Show Email Address"
Turn on "Show Contact Form"
Turn off "Show Location"
Result: Visitors can reach you by phone, email, or contact form, but won't see a physical address or map.
Contact Form Features
When you enable the contact form, visitors can:
Select a Subject Category:
General Question
Reschedule Training
Booking Question
Order/Payment Question
Certificate Question
Other
Provide Their Information:
Name (required)
Email address (required)
Phone number (optional)
Include Reference Numbers:
Booking reference number (optional)
Order number (optional)
Write Their Message:
Minimum 10 characters
Maximum 2,000 characters
All form submissions are sent to your contact email address with the visitor's information and message.
Where Contact Information Appears
Your contact visibility settings control information display across multiple areas:
Public Registration Pages
Service provider information card
"Contact Us" button (when contact form is enabled)
Action links section
Footer
"Ways to reach us" section
Shows enabled contact methods (phone, email, location)
"Submit a message" link (when contact form is enabled)
Contact Page
Dedicated /contact page on your public site
Displays all enabled contact methods
Shows Google Maps embed with directions (when location is enabled)
Opens contact form modal (when contact form is enabled)
Mobile Navigation
Contact information in mobile menu
"Contact Us" link to contact page
Troubleshooting
I toggled a setting but don't see changes on my public page?
Refresh your browser — Clear cache and hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Check that information is entered — Phone/email visibility requires that you've entered those details in General Settings
Verify primary location — Location visibility requires a primary location to be set
The contact form button doesn't appear even though it's enabled?
Check your contact email — You must have a contact email configured in General Settings
Verify the toggle is on — Ensure "Show Contact Form" is enabled and saved
Look for the button — It appears as "Contact Us" on your public pages and "Submit a message" in the footer
Can I customize the contact form fields?
The contact form fields are standardized to ensure consistent support experiences. However, you can:
Use the subject categories to help route inquiries
Ask visitors to include booking or order numbers for faster support
Respond to form submissions with additional questions via email
I want to hide my address but still show a general location?
Currently, the location visibility is all-or-nothing.