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Instructors & Teams

Learn how to set up instructors, manage roles, and run your entire training team inside Hovn—from onboarding to certification.

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Instructors & Teams

Hovn gives you one place to manage every instructor, session, and certification. Instead of juggling spreadsheets and multiple systems, your whole team works from a single source of truth.

With everything in Hovn, you can:

  • Save hours of manual setup and follow-ups

  • Track every instructor and class in one place

  • Reduce duplicate data entry

  • Standardize how certifications are issued and recorded


The Instructor Lifecycle in Hovn

Setting up your instructor network happens in three connected phases.

Phase 1 — Build the Foundation (Admin)

As an admin, you start by preparing your account for record submission and team management.

  • Set up record submission

  • Configure roles and permissions so instructors know what they can manage


Phase 2 — Invite & Onboard Instructors (Instructor)

Once invited, instructors can begin teaching and logging classes.

Instructors will:

  • Complete their profile and add agency IDs

  • Create sessions for approved courses

  • Run classes and submit rosters — all inside Hovn


Phase 3 — Review & Certify (Admin)

Admins close the loop by reviewing records and issuing certifications.

Admins can:

  • Review submitted rosters and documents

  • Issue certifications from card banks

  • Keep every record auditable in one system

  • Monitor affiliate or partner instructors


Staff Instructor Roles

Role

What they can do

Typical use

Instructor (View Only)

Teach assigned sessions, mark attendance, and issue certifications (if they have card-bank access).

Standard staff instructor running classes created by admins.

Instructor (Can Manage Sessions)

Create and manage sessions for existing courses, edit rosters and orders, and issue certifications (if they have card-bank access).

Trusted instructor handling client or employer classes.

Admin

Full control over courses, sessions, rosters, certifications, and account settings.

Program director or operations lead.

Tip: For full permission details, see the Roles & Permissions guide.


Affiliate Sites & Independent Instructors

If an instructor or team wants to run their own business with:

  • Direct payments

  • Public course listings

  • Independent reporting

They can upgrade to a Service Provider account.
Their history and profile stay linked to your organization for easy collaboration.


Key Actions You’ll Use Often

  • Set up record submission for instructors

  • Invite instructors to your team

  • Assign roles and permissions

  • Submit records and rosters

  • Review and issue certifications

  • Upgrade instructors to Service Provider accounts when needed

These tools help you scale your program while keeping everything compliant and organized.

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