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How to Resend Certificate Emails

Learn how to resend issued certificate emails from a session's Certifications tab—for one student from the row menu, or for several selected students at once.

Overview

After you issue certifications for a class, students receive a certificate email with their eCard or completion details. If someone did not get the email—or you need to send it again—you can resend it from the session's Certifications tab, one student at a time or for several selected students at once.

Available for: Service Provider Admins and Instructors with session management permissions.

Before you start

  • Open the session and go to the Certifications tab.

  • The student must already have an issued certification on that session. You cannot resend an email for a student who has not been certified yet.

  • Resend sends the same certificate email again—it does not re-issue the card or change certification details.

Resend for one student

Step 1: Open the certifications list

  1. Go to Sessions, open the session, and click the Certifications tab.

  2. Find the student in the table.

Step 2: Resend the email

  1. Click the ⋯ menu at the end of the student's row.

  2. Choose Resend Email.

Hovn shows a progress message while the email sends, then a confirmation when it succeeds.

Resend for several students at once

Use this when multiple students report missing emails—for example after a spam filter blocked the original send or student accidentally deleted their email.

Step 1: Select students

  1. On the Certifications tab, use the checkboxes on the left to select students with issued certifications.

  2. Only rows with an issued certification can be selected. Students not yet certified do not have a checkbox.

  3. When at least one row is selected, a bar appears at the bottom showing the count, Select all, and Resend Cert. Email.

  4. Click Select all in the bottom bar to select every eligible student in the session.

Step 2: Confirm and send

  1. Click Resend Cert. Email. The count on the button shows how many selected students are eligible.

  2. Review the prompt: Resend X certificate email(s)? with the note Each selected student will receive their certificate email again.

  3. Click Yes, resend X to send, or Cancel to go back.

When processing finishes, you will see a summary of how many emails succeeded, were skipped, or failed.

Note

You can resend up to 100 certificate emails in one action. For larger classes, select and send in batches.

Example scenario

You issued BLS eCards for a class of 24 students yesterday. Three people report they never received the email. Open the session's Certifications tab, select those three rows, click Resend Cert. Email, and confirm. Each student gets the certificate email again without re-issuing the card.

For a single student, open the row ⋯ menu and choose Resend Email instead.

Troubleshooting

Resend Email is missing from the row menu

The student may not have an issued certification yet. Issue certifications first, then try again.

Resend Cert. Email is disabled

None of your selected rows have an issued certification. Select students who already show as certified, or issue certifications first.

A student still did not receive the email

  1. Confirm the student's email on the booking is correct.

  2. Ask them to check spam or promotions.

  3. Look for a delivery alert (red triangle) on the booking if the address bounced.

  4. Try Resend Email once more from the row menu for that student.

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